Tips to upload documents and get verified

When you create a PLUG’D merchant account, we verify the business and personal information. You may be asked to provide documents to support our verification process. In the event you need to provide documents, this page provides guidance to successfully upload documents that may be required for verification.

The document can be requested during account registration, in Merchant (where you manage your account), or via email. We suggest checking your emails regularly.
Required documents
Business Identity documents
The business identity document(s) required depends on the type of your business.
For LLC, C-Corp, S-Corp, you may upload one of the following documents:

• Certificate of Existence.
• Certified articles of incorporation.
• Government-issued business license.
• A partnership agreement.
• Trust instrument.
• EIN
• Tax Forms.

For sole proprietors, you may upload one of the following documents:
• Government ID (such as a passport or Driver's license).
• Government-issued business license.
• Schedule C Tax Form.

If you use a Registered Agent, please provide a document that matches the business address in your PLUG’D Merchant account.
Utility bills and government issued documents (i.e. tax document) can also be submitted if additional verification is required.
Note: If the business address you have inputted into Merchant Account was incorrect, you can update it by logging into your Merchant Account, go to Edit Profile > Business Address. Here, you will find the current address and be able to input “a new address".
Point of Contact Identity documents
The point of contact identity document(s) required apply to all business types. You may Upload one or more of the following documents:
• Driver's license.
• Passport or passport card.
• State issued ID.
• Resident permit ID or U.S. Green Card.
• U.S. Border Crossing card.
• U.S. Visa card.
If your residential address is not on the document provided, an additional document will be necessary for address verification:
• Utility bill (dated within 60 days).
• Phone bill (dated within 60 days).
Authorized business representative documents
The authorized business representative document(s) required depends on your type of business. To confirm you are an authorized representative of the business submit one or more of the following documents:
• Letter of Authorization. The Letter of Authorization must be on the business's letterhead. It must be addressed to PLUG’D, Inc. at 1518 Canopy Ln, TN 38016. It must identify the PLUG’D Merchant registration point of contact's full name as being authorized to open a PLUG’D Merchant account on behalf of the business (use the name of the business). The authorizing person must be a person authorized to incur liability for the business, such as owner, officer, partner, member. It must contain the authorizing person's: 1) printed full name 2) signature 3) business title 4) government ID number (driver's license or passport) 5) government ID document type name 6) business phone number.
• A partnership agreement with point of contact defined as partner, agent of partner(s), authorized representative of partnership.
• Trust declaration page and signature page with the point of contact identified.
• Power of Attorney for the point of contact to act on behalf of business.
All documents must:
• display the same information that matches info you use to register an PLUG’D Merchant merchant account (Note: If the address you have input into Merchant Account was incorrect, you can update it by logging into Merchant Account, go to Profile > Edit Profile > Business Address. Here, you will find the current address and be able to input “a new address".)
• be clear and not blurry
• be scanned images
• display the full document page
• not be expired, revoked or closed (if applicable)
• be in English
• be less than 50MB in size
• be in one of these formats: *.png, *.jpg, *.jpeg, Do not include special characters in the file name (examples: $, &, or #)
• be authentic and unaltered

Menus/Catalogue

A menu and or catalogued list of the products your business intends to sale over the PlugD platform must be provided.

How to upload your document(s)

Uploading via Merchant Portal

You can update it by logging into your Merchant Account, go to Profile > Edit Profile > Document Upload

Attached the document in one of the following formats: *.png, *.jpg, *.jpeg. Do not include special characters in the file name (examples: $, &, or #).

Uploading via email
Reply to the email you received requesting you upload documents. Attached the document in one of the following formats: *.png, *.tiff, *.tif, *.jpg, *.jpeg, and *.pdf. Do not include special characters in the file name (examples: $, &, or #).
Note: you must reply using the same email the request was sent to (this is the email you used to register for your PLUG’D Merchant account).

If you do not upload the information via your merchant account or email within 7 days of our first email, we will deactivate your account and send you an email notification. To reactive your account, simply respond to the deactivation email with the necessary documentation and request your account be reinstated.
Then you will be prompted to upload one of the requested documents to your merchant account if you have not already done so.

What to expect after you upload your document(s)
When you have uploaded the necessary documents and information, you can close the tab on your browser.
After you submit documents, PLUG’D will review your information, and might contact you for further clarification, if needed, within 3-5 business days. Contact will come from an @plugd.net email address or via Merchant Account Notifications. Check your emails regularly.
If you did not submit documents within 7 days or your document was unable to be used for verification, your account will be deactivated until verification is complete. You can select "Reactivate your account" on the account deactivation notice emailed to you and submit the required documents.
If you need help or have any questions or issues related to registration and verification/document upload, contact support@plugd.net.